Refund Policy
Effective Date: 1/1/2025
At Fit Digital, we strive to provide the highest level of service to our clients. This Refund Policy outlines the terms and conditions for any refund requests. By using our services, you agree to this policy.
1. General Policy
Fit Digital operates on a month-to-month or as-needed basis for most services. As such, we do not provide refunds for completed or ongoing services unless explicitly stated otherwise.
2. Non-Refundable Services
The following services are non-refundable:
Monthly subscription fees for gym management software.
Marketing services, including email campaigns, SEO, and paid advertisements.
Website hosting and management fees.
Digital signage services and related charges.
Any other service provided on an as-needed or monthly basis.
3. Exceptions
Refunds may be considered under the following circumstances:
Duplicate Charges: If you were mistakenly charged twice for the same service, a refund will be issued for the duplicate amount.
Technical Errors: In cases where a technical error on our end prevents the delivery of the service, we may offer a refund or service credit.
Prepaid Annual Plans: If you have prepaid for an annual plan and wish to cancel, refunds for unused months may be considered at our sole discretion, minus any applicable fees.
4. Refund Request Process
To request a refund, please follow these steps:
Contact our support team at hello@fit.digital within 14 days of the issue.
Provide details about the service, payment date, and reason for the refund request.
Our team will review your request and respond within 7 business days.
5. Chargebacks
Initiating a chargeback without first contacting Fit Digital to resolve the issue may result in the suspension or termination of your account. We encourage open communication to resolve disputes.
6. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on our website with the updated “Effective Date.”
7. Contact Us
If you have any questions about this Refund Policy, please contact us:
Email: hello@fit.digital
Thank you for choosing Fit Digital. We appreciate your business and are committed to your satisfaction.
